The Logicbroker Blog

Logicbroker Honored as Most Promising Software Company

Nov 21, 2014 12:00:00 AM / by Becca McCarthy posted in News

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FOR IMMEDIATE RELEASE

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Logicbroker, Inc. Named Prestigious Magento Gold Partner

Sep 11, 2014 12:00:00 AM / by Becca McCarthy posted in News

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Logicbroker, Inc. Named Prestigious Magento Gold Partner

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Logicbroker, Inc. Named Prestigious Gold Partner

Aug 6, 2014 12:00:00 AM / by Becca McCarthy posted in News

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Logicbroker Announces Strategic Alliance with Exact Online

Jun 17, 2014 12:00:00 AM / by Becca McCarthy posted in News

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Logicbroker Announces Strategic Alliance with Exact Online

Partnership will provide Magento integration and EDI solutions for small manufacturers and
wholesale distributors

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Logicbroker Releases EDI Extension to Magento Connect

May 12, 2014 12:00:00 AM / by Becca McCarthy posted in News

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For Immediate Release

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Logicbroker Announces Sponsorship of NetSuite SuiteWorld 2014

May 12, 2014 12:00:00 AM / by Becca McCarthy posted in News

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Logicbroker Announces Sponsorship of NetSuite SuiteWorld 2014

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Logicbroker SuiteApp Achieves ‘Built For NetSuite’ Verification

Apr 2, 2014 12:00:00 AM / by Becca McCarthy posted in News

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Room for Improvement: Customers Want Easier Online Ordering Process

Mar 20, 2014 12:00:00 AM / by Becca McCarthy posted in News

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Logicbroker survey shows high-level executives value ease of ordering and better communication when shopping online.

Shelton, CT March 20, 2014--Logicbroker Inc. (Logicbroker), a provider of EDI and eCommerce integrations to Magento, NetSuite, QuickBooks and trading partners, today announced the results of a survey that showed the pain points associated with online ordering and how companies can improve the process.

According to a survey of 50 high-level executives who attended the Microsoft Dynamics Convergence Conference, nearly three quarters (72%) of respondents said that ease of ordering is the most important part of the online ordering process. One-third (33%) said that better communication is the area that eCommerce companies have the most potential to improve.

“It’s no surprise that consumers want online ordering to be painless,” said Peyman Zamani, CEO of Logicbroker. “The companies that serve these customers spend a great deal of time perfecting the products they offer but often neglect to look at the ordering process. Unfortunately, it only takes one negative experience to lose a customer and a late or delayed package, a lack of communication or a clunky ordering process could cause a customer to purchase goods from another company.”

Other key findings from the survey included:

  •     In addition to ease of ordering (72%), the speed in which orders are processed (10%) and the accuracy of orders (10%) were other areas that respondents said were the most important parts of the online ordering process.
  •     Thirty percent of respondents said receiving the wrong product is the most frustrating part of the online order process, followed by little to no communication (24%) and slow shipping (24 percent).
  •     While respondents thought better communication (33%) was the top area that could be improved in the online ordering process, the ability to return an item to a brick-and-mortar store (28%) and simpler shipping processes (24%) also registered high as areas for improvement.
  •     The majority of respondents (88 percent) said that Amazon has the best shipping capabilities over Zappos (10%) and ebay (2%) because of its ease of ordering.

“Companies should view the entire user experience as the product being purchased,” said Zamani. “It’s not just the tangible product that customers are interested in. They are interested in ordering an item, receiving notifications as it’s ordered and shipped and returning or exchanging a product if it’s not the right one.”

The Microsoft Dynamics Convergence Conference was held March 4 through March 7 at the Georgia World Congress Center in Atlanta, Georgia.

About Logicbroker Inc.
Logicbroker Inc. delivers logicbroker®, a cloud based platform for supply chain data integration and automation. logicbroker® connects the fragmented systems your business relies on using industry standard protocols such as EDI and XML and connecting robust platforms such as Magento, NetSuite, QuickBooks to external trading partners. With logicbroker®, you can reduce your cost per transaction and effortlessly exchange procurement information electronically with your website, ERP, suppliers, and EDI trading partners. For more information, visit http://www.logicbroker.com.

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Money For Startups: Top 10 Seed Funders Of 2013

Feb 6, 2014 12:00:00 AM / by Becca McCarthy posted in News

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Logicbroker to Sponsor & Exhibit at Rakuten Expo West 2014

Jan 15, 2014 12:00:00 AM / by Becca McCarthy posted in News

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